Irate AIG Motor Insurance Customer at AIG Singapore

Motor Insurance; buying it is mandatory in Singapore. Worse still, buying the car insurance and not having a servicing agent to help you during a claim or explain the pros and cons between the different plans or the difference in terminology like "Comprehensive",  Third party" and "Third party, Fire & Theft".

I was at AIG Singapore motor insurance counter yesterday on the 7th floor at 78 Shenton Way and had a good 20 minutes eavesdropping to the conversation of a frustrated customer trying to make head and tail of his car insurance bought from AIG Singapore. This was not the 1st time that I've seen disgruntled customers airing their views so that the entire floor knows about their unhappiness but it made me wonder why these clients do not call their agents instead of coming personally to the HQ; then it dawned on me that there were a few probabilities (apart from the customer hotline being too HOT that no one ever picks up the call):