Irate AIG Motor Insurance Customer at AIG Singapore

Motor Insurance; buying it is mandatory in Singapore. Worse still, buying the car insurance and not having a servicing agent to help you during a claim or explain the pros and cons between the different plans or the difference in terminology like "Comprehensive",  Third party" and "Third party, Fire & Theft".

I was at AIG Singapore motor insurance counter yesterday on the 7th floor at 78 Shenton Way and had a good 20 minutes eavesdropping to the conversation of a frustrated customer trying to make head and tail of his car insurance bought from AIG Singapore. This was not the 1st time that I've seen disgruntled customers airing their views so that the entire floor knows about their unhappiness but it made me wonder why these clients do not call their agents instead of coming personally to the HQ; then it dawned on me that there were a few probabilities (apart from the customer hotline being too HOT that no one ever picks up the call):



1) Agents who push the responsibility to the insurers the minute the commissions are in their pockets; of which my heartfelt sympathy goes to the clients of such intermediaries!
2) Customers, buying their motor insurance direct from the car dealers as a package when they purchase their prized possession and such dealers being "Trade Specific Insurance Agents" will wash their hands once the car is handed over.

This is where we advice customers to think carefully in future whom they place their car insurance business with. You definitely want an intermediary who is full time representing an insurer and NOT car dealers (Trade Specific Agents) whose full time job are selling cars (you can insist that you have an agent to handle the insurance for you) and do pick an agent who handles car insurance regularly so that you can have a peace of mind when there is a claim. On top of that, that intermediary must be able to explain the pros and cons of getting the different categories of motor insurance as explained above.

If you do not have a qualified intermediary or are very unhappy with your current agent, it is time to contact us here

PS : for your info, when I left, the irate customer was still at AIG complaining that his workshop wasn't helping him with the claim and couldn't give proper advice and how far he had to travel to AIG, just to try and understand the options available to him.